Standard Bank ***** department is ****ming me

The level of disrespect, unprofessionalism, emotional abuse, and trauma I am having to endure from Standard Bank ***** department is truly appalling!!! 4 weeks later and I still have no feedback, no update. I went into the branch and was told that it is their (Transactional ***** department) to not give any updates/feedback to the account holder. I am told that I have to sit and keep calling every week, or even every day to find out what is happening with the case. And even when I call, I get told "there are no notes on the profile, so we don't know what is happening with the investigator". The "investigator" doesn't have a name or number for me to reach them on.

Someone please tell me how I am supposed to get this matter resolved when I am told that no one from the ***** team is going to bother calling me, and when I call, no one has any answers for me.

I am starting to believe that there is no ***** matter going on, instead, an inside Job where the Standard Staff just want to block my money and **** me of my money. This is truly exhausting, mentally, emotionally, physically draining. My children are suffering due to not being able to access these funds that needs to cater for their daily needs. I am drowning in debt cause I am going around borrowing money from people just to get by.

I cannot carry on like this, it seems I am pushed into a corner where I need to be taking drastic measures to get this matter dealt with urgently!!