Standard Bank ***** department - extremely bad service

This is still an ongoing with the Standard Bank ***** Department. After a couple of days/weeks, my bank, FNB received and indemnity from Standard Bank to sign and to agree to the amount owing to me. i signed and returned via my bank. It is more than 2 weeks, and I am still waiting for the money to be paid into my FNG account. My contact at FNB has already escalated this issue at Standard Bank, last week. And yet, I am still waiting for the money to be paid into my account. It really makes you wonder what is going on in the ***** Department at Standard Bank? Their service is extremely bad.