AN
Asa Nevhutalu.asakundwi
1 reviews | Active since Aug 2022
30 Jul 2025, 19:28
Standard Bank ***** Department and Prestige Banking
I was unfortunately a victim of a *****ulent **** via the Banking app on the 18th of June 2025. I called the Standard Bank ***** Department as soon as I realised that I had been de*****ed. They gave me instructions on what to do next, which I followed. I have not received any further communication from the ***** department since then. It has been 6 weeks. I have escalated the matter multiple times with my Prestige Banker (Ryan Govender) and the Standard Bank social media teams with no resolution. I am deeply disheartened by the service I received with no consideration of the distress that this matter has caused.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Jul 2025, 05:43Dear Asa
Thank you for bringing this matter to our attention.
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for bringing this matter to our attention.
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply31 Jul 2025, 05:43
Official
Dear Asa
Thank you for bringing this matter to our attention.
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for bringing this matter to our attention.
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
01 Aug 2025, 10:04Dear Asa
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further communication.
Kind regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further communication.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply01 Aug 2025, 10:04
Official
Dear Asa
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further communication.
Kind regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further communication.
Kind regards
Standard Bank Help Centre
***
AN
Asa Nevhutalu.asakundwi's updateReviewer Update
23 Sept 2025, 21:12Almost 3 months later and my issue has still not been resolved. The escalation’s department doesn’t communicate with me or my banker. Emails have gone unanswered and I’m pushed from pillar to post when I call the bank or visit a branch. What a terrible bank!
AN
Asa Nevhutalu.asakundwi's update23 Sept 2025, 21:12
Reviewer Update
Almost 3 months later and my issue has still not been resolved. The escalation’s department doesn’t communicate with me or my banker. Emails have gone unanswered and I’m pushed from pillar to post when I call the bank or visit a branch. What a terrible bank!