Standard bank ***** department

Good day, I woke up 24 June 2024 and found that more than 50 transactions went of my NEW Standardbank account. The sum added up to almost R16000 and was still unauthorized. I reported this immediately and my card was blocked. Since then all these *****ulent transactions got authorized. It is a real struggle getting hold of the ***** department. Seventeenth in the que took more than 2 hours and still no answer. I was contacted and was told they will get back to me. It is 2 weeks now and still nothing has been paid back to my account. Being a customer for 40 years this is totally unacceptable taking this long to let me know what is going on. Because of this some debit orders did not go through, including medical aid. Sincerely EA Thunemann