STANDARD BANK ***** DEPARTMENT

I m not a Standard Bank customer but doubt I ever will be!... a week ago I reported a customer of theirs whom I had paid money into the account, they didn't deliver the services accordingly and the worst part being I couldn't even get hold of them and I thought I had been ****med hence calling the bank...Consultant then asked me to go open a case by the police but I never did... A week later service provider got hold of me and everything is ok and back on track ... I called the bank to inform them about this and if they can unblock the account ... they wanted an affidavit which I provided last week already(17/07)... I keep calling the bank for progress and I am hitting a hard wall all the time... I have deadlines to reach Standard Bank... You are holding me up here, please release we need to work... this is so unprofessional...