Standard bank ***** dep, worst bank ever

Im very unhappy with standard bank ***** department. My mother was a victem of a ****, on the 19th me and her accounts were blocked. Without any notice or anyone imforming us as to why. I wasted many airtime trying to get to the bottom of this. We went to the branch and was told to do an affidavit and our accounts wil be unblocked. We did that, the email was send 20/03 at 10h00. One day later there is no correspondence from ***** department, I phoned them many times, and get told differant stories, one consultant even told me I must wait 14 days. I dont have any access to my money, I dont have food in my house, no petrol in my car, and I haveoney, but cant use it, and standard bank cannot even tell me when the block will be lift. We didnt do anything wrong. Why is standard bank treating us like *****sters. No communication from them at all, this is not fair to ***** victims, they cn investigate but why keep our accounts blocked? They wont even let me withdraw my money which came from my work, its not money I got from a *****ster, its my money. Very very disappointing the way they treat their customers