Standard Bank delivers sub-standard service

I pay an additional amount to have a personal banker etc. and am provided with a very begrudging, heavy handed and unhelpful service. The bank should realise that they exist because fools like me choose to let them manage our money! If it was not so convoluted a process and if I had not been banking with them for more than 40 years I would seriously think of changing banks and most certainly would not recommend them to the new generation