RH
Roea H
1 reviews | Active since Sept 2010
16 Apr 2021, 18:59
Standard bank deleted all my beneficiaries without my consent.
Worst possible service today from standard bank. With the change of sign in on app, all my beneficiary have been deleted from my account without my consent. I can also only see one of my accounts. I have a small business and I urgently need to pay clients over the weekend. Staff on the help line, said sorry they cannot help until Monday. This is unacceptable and standard bank does not care about small business. For months now only some of my beneficiaries don't get proof of SMS messages, even when i pay for this service.
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Replies (2)
Standard Bank's replyOfficial
17 Apr 2021, 02:34Hello Roea
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply17 Apr 2021, 02:34
Official
Hello Roea
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
RH
Roea H's updateReviewer Update
17 Apr 2021, 17:52I need help?
RH
Roea H's update17 Apr 2021, 17:52
Reviewer Update
I need help?