Standard Bank Delays to Provide My Paid-up Letter, Update & Remove The Account with Credit Bureaus

Settled and paid-up my loan at Standard Bank AGES ago!!!! Till today, Standard Bank has still NOT given me my Paid-Up letter and Still NOT updated the account with all the Credit Bureaus Transunion and Experian. Instead I have been given the run around. BACK-&-FORTH. Their Attorneys made it clear that it is not their responsibility to give me the Paid -up letter and I must contact Standard Bank. ********** gives me the run around. I have paid-up in full and requested account closure. Standard Bank still fails to update and remove the account with the Credit Bureaus and still fails to give me my Paid-up letter. This is ********. The National Credit Act states that accounts should be updated within 7 working days with Credit Bureaus. Nothing done to date. ******** and ********* Standard Bank. I want my Paid-up letter !!!!!