Standard bank delay again, poor service

I am now really upset with level of service of some standard bank staff and was really impressed when standard bank called me and resolved my release of funds. I am in South africa now ordered my personalised check card suppose to be received by now at gateway branch durban, still not ready even gateway staff surprised, am leaving south africa on the 31st need this urgently, hope I receive before this as the debit card i have embarases me as I can't pay large amounts need this cheque card urgently not impressed with the service Please solve this urgently my number *** Sharon Salih