Standard Bank de*****ing first time car buyers

I’m deeply disappointed with Standrad Bank and how they’ve treated my daughter and the issue she raised with them. She purchased a car through Cars To Go in Nov 2024 and Standard Bank is financing it. From day one my daughter alerted the salesperson about the issues with the car including what looked like it was panelbeated and out of an accident, seats that were loose, weird noise it was making, thin glasses that sputtered when she tried to switch on the aircon, a battery that was too small for the car. The condition and how the car struggled made us question even the mileage that was provided on the car. In January 2025, she escalated the issue with the ombudsman office who sent an email to Cars To Go to take back the car and reimburse her. Standard Bank also advised the same but Cars To Go wasn’t budging. What is raising eyebrows about the whole thing is the negligence from Standard Bank to do their due diligence before approving the application. We later learned when trying to sell the car when it was forcefully returned to us after the six months period was reached (this happened because according to the law, when a buyer is not happy with the purchase, they need to alert the seller within six months, return the car and all monies paid be reimbursed to the buyer) we were told that this particular car was written off years ago and that it shouldn’t be on the road or sold to anyone. How come Standard Bank was provided information about the car, and still proceeded to approve the application instead of rejecting it based on its status as a write off? It’s evident that their staff members are working with Cars To Go and deliberately de*****ing first time buyers. This is *********, ******** and should be exposed. Cara To Go should be shut down completely. All reviews about them from HelloPeter is mainly from first time buyers, and Cars To Go and Standard Bank are targeting these people. When it’s time to take their car back, clear the debt and refund the money Standard Bank is buying playing hide and seek with my daughter and threatening to ***** her name at credit bureaus or sending her name to debt collectors, just because she told them that she’s going to cancel the debit order and close her account with them. This while debit orders went off monthly without fail, when she has never had the car she’s supposedly “paying for”. What madness is this? This is daylight *******, ***** and my daughter is close to a mental breakdown, she’s struggling to sleep, she can’t function properly, she started suffering from severe headaches and blood pressure issues at her age because of institutions that have the muscle to abuse consumers as they please.

I need Standard Bank to take accountability and do the following: - Refund the debit made this morning, especially because my daughter notified them about this whole thing, they advised her to drop off the car last week and she did. She is currently using public transport and relies heavily on that money you took. - Send her a letter to clear the car debt from her name urgently. Since she wrote a review with HelloPeter it’s been 3 weeks of waiting and nothing being done. No progress whatsoever. - Stop harassing her with SMSs and threatening to take legal action for non-payments (she has no outstanding debit orders even though she has never had the car she’s supposedly being debited for) - Reimburse all monies she’s been paying from November 2024 to August 2025 because Std Bank knew the car is written off years ago and still proceeded to approve it, which is negligence, ********* and *****ulent act on your end. - Treat this matter with the urgency it deserves - Whatever else needs to happen, take it up with Cars To Go because it’s you who received the application, reviewed car details and approved the deal without doing your due diligence, take responsibility.

Refund/reverse the debit order that went off today with immediate effect while you proceed with the reimbur*****t of funds from Nov 2024.