pC
power C

1 reviews | Active since Aug 2018

03 Aug 2018, 15:32

standard bank de*****ing client

I was shocked when standard bank closed my account and not informed ,the bank paid a ********** payment and no phone notification of R1 625.58 from my account on the 18/07/18 .the bank accused me of several accusation in try to put the blame on me till i proved myself my case number ********** with ***** department and fer number ********** 845 ,the bank refunded my money on the 01/08/18 after losing more than R2 000.00 . calling the bank ***** dept and complain dept , including visiting the branch daily for more than 5 five days . never bank your money its secure in the account with standard bank ,even the service of the employees .

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Replies (2)
Standard Bank
Standard Bank's reply03 Aug 2018, 15:53
Official

Dear power chabata

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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pC
power C's update12 Oct 2018, 15:29
Reviewer Update
It's so shocking that upto to date they is no response and no answer to qoustions on whay and how my money 3 times it's taken and refunded. Even the complain department have not been given answers you update me . The promised date was 08/10/18 but I see professionalism from standard bank system and employees. Never trust this bank with your money or financial business. Since I reported my case on the 27/10/18 till now I have never got a call from the bank other than me calling them .