eE
elgah E

1 reviews | Active since Sept 2013

18 May 2020, 09:09

STANDARD BANK DEFAULTS ON PROMISE TO PROVIDE COVID-19 RELIEF TO CLIENT

I hope you are proud of yourself Standard Bank.

Instead of doing what you promised to give me Covid-19 relief, you actually went back on your promise and you took the money in any case.

And when I complained, you promised to put it back, but here I am, still no notification of it being done, and now it is 2020/05/18.

I made the arrangement on 22/04/2020.

And you still took the money and I am still waiting for confirmation that you paid it back.

What is going to happen next month?

Are you also going to disappoint me again.

Very disappointed.

YOU SHOULD BE ASHAMED OF OURSELF.

YOU CONFIRM YOU ARE PROVIDING ME RELIEF FOR COVID-19 AND NOW YOU TAKE THE MONEY ON 2020/05/05.

PUT MY MONEY BACK.

IT IS FOR FOOD FOR MYSELF, MY DISABLED PARTNER AND MY YOUNG DAUGHTER.

READ YOUR EMAILS FROM NTHABISENG LETOMPA CONFIRMING THE ARRANGEMENT IS IN PLACE.

0
Replies (2)
Standard Bank
Standard Bank's reply18 May 2020, 09:20
Official
Hello Elga

Thank you for posting your comments. 

Your matter has escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
***
***
Standard Bank
Standard Bank's reply25 May 2020, 14:39
Official
Dear Elga

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***