1 reviews | Active since Apr 2019
Standard bank defaulted me on loans paid up last year - ruin my credit score!!!
Standard Bank must be the worst bank ever - I settled all my loans with them last year early August 2025 and received letters to advise that all loans are settled and accounts are closed - this after I spend days in the banks and on calls to get settlements. I received a few rejections on credit applications due to a problem on my ITC only to find after paying for a report, that 2 of the loans settled has now shown up on my ITC as defaults and unpaid for 6 months - *****ing my ITC score up . I'm now struggling over a week to get some type of response to advise that my ITC will be updated and that the error made by Standard Bank will be cleared up. The agent I am dealing with on mail seems to be stuck - don't get upset and that I have to be sending her the report which I have sent screenshots of and have had no feedback further - I called both Experian and VCCB whom told me to speak to the bank who can correct it on their side withing 7 days and the last I spoke to the same agent was told 31 days. Anyone would get upset if their lively wood is affecting by negligence of Standard bank!!! How can they list you under default - ruin my credit and get away with it - when it's clearly a mistake on their side with staff not doing their jobs!!! SHAME ON YOU - STANDARD BANK.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Manager at our Complaints desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Manager at our Complaints desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
I have had no manager contact me and still await a call - the only call I received was from the agent I asked not to speak to again - as she could not advise me how Standard Bank will fix my issue and give me answers on my questions - keeping quiet most of the time.
Updating my defaults on ITC - just isn't good enough as for 6 months my score was ruined and has decreased due to a mistake on your side with me losing almost 100-150 score (compared to other platforms) and now updating it will mean I get a minimal if even any score back - what about the score I lost on my ITC? Also updating my profile and removing this will look to banks etc. like I was overdue and I paid it up - which isn't the case as I never owed the money to begin with.
Standard bank needs to fix it and put my score back to where it was!
I have had no manager contact me and still await a call - the only call I received was from the agent I asked not to speak to again - as she could not advise me how Standard Bank will fix my issue and give me answers on my questions - keeping quiet most of the time.
Updating my defaults on ITC - just isn't good enough as for 6 months my score was ruined and has decreased due to a mistake on your side with me losing almost 100-150 score (compared to other platforms) and now updating it will mean I get a minimal if even any score back - what about the score I lost on my ITC? Also updating my profile and removing this will look to banks etc. like I was overdue and I paid it up - which isn't the case as I never owed the money to begin with.
Standard bank needs to fix it and put my score back to where it was!