Standard Bank deducts fees but do not provide service

I have a home loan with Standard Bank. The last bank statement I received was on 31 August 2022. I am preparing my year end finances. On 20 December 2022 I requested from Standard Bank a statement showing the interest and fee charges from August to date. I did not receive any response from Standard Bank over the next ten days. I followed up with Standard Bank on the 30 December 2022. On 31 December 2022, I got a response from Nokubonga Dlamini to provide a time and contact number for them to contact me. I sent through my contact details as requested on 31 December 2022. After five days I did not get any feedback or contact. I sent a followup message on 05 January 2022 and still no reply. I sent a followup message on 06 January and 09 January and am still awaiting feedback.