standard bank declines our home loan application for a debt review flag which they have kept for 7 years

the below communication has been sent through to standard bank and no response from standard bank. they have delined our home application based on a debt reveiw flag which is still showing on their systemens, even though debt busters and ncr that both myself and my wife are not under debt review. this was supposed to be have cleared by them 7 years ago, can some URGENTLYrevert back with a response.

Good Day,

Please note that it has come to our attention that Standard Bank still flagged the client under the Debt Review even though the Clearance was issued 7 years ago, and the Trans Union and Compuscan confirmed that the client is not under the Debt Review. Please update your details.

Kindly find the Clearance Certificate for the clients mentioned above and update their details with immediate effect.

I trust that the above I sin order.

Paul Itumeleng Mphambani Escalations consultant

T. +***5 • F. +***0 • SWITCHBOARD +***1 • www.debtbusters.co.za

MANAGER / TEAM LEADER

Kim cummings | *** Good morning standard bank complains team,

Trust that this mail finds you all this morning.

This is follow up mail, from the mail sent to you guys on Monday by Paul from debts busters.

Kindly confirm if you have updated your systems regarding my debt review status, which is till flagging on your end 7 years later.

URGENTLY provide feedback on the above request.

Thank you.

Warm Regards.

Patrick Riba

***