Standard Bank Decieves

I received a call from Standard Bank to upgrade my credit card and was told that with my upgrade I'd receive the Enterainer voucher system free as well as enjoying Emirates flight at 30% less, with these added services I upgraded my card. Roughly 4 weeks later my card was delivered to my branch and was collected, I then called the customer service number from the back of the card and asked how do I activate the said products and not a single department knew anything about these offers. I was promised a call back and nothing in a month. I called back 4 times and still no response from anyone at Standard Bank.