JH
Jacobus H

1 reviews | Active since Feb 2012

14 Dec 2017, 15:59

Standard Bank Decides to take their debit orders mid month

Today, I received a courteous SMS from Standard Bank, stating that "For my convenience..." they will process all my debit orders towards them on the 15th of December!!!

This is NOT for my convenience, and breaches the contract I have made with the bank to take my debit orders on the 30th of each month!!!

They are probably scared that most people will not be able to pay them at the end of the month, but I am not one of those people.

THIS IS NOT THE CONTRACT THAT I SIGNED WITH THE BANK FOR MY CREDIT AGREEMENTS, AND THUS CONSTITUTES BREACH FROM THEIR SIDE. IT BORDERS ON *****!!!

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Replies (2)
Standard Bank
Standard Bank's reply15 Dec 2017, 10:00
Official

Dear Jacobus

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Dec 2017, 15:50
Official

Dear Jacobus

Thank you once again for your posting.

Emails were sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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