pC
percival C

1 reviews | Active since Mar 2013

27 Jun 2024, 16:40

Standard Bank decided to Suspend My Account Out of the Blue

Disappointingly, my account has been suspended by Standard Bank ***** Division due to the reason that, my salary payment on the 25th appears to them as “suspicious”. This was as per the ***** Consultant who called me yesterday.

At I am typing this, I cannot even pay my bills or buy petrol to go to work as your new client as my account has been stopped!

Honestly I regret having returned to Standard Bank after this inconvenience. I had been with another bank for a while, and decided to return to standard bank as my workplace is a client of Standard Bank; so things could be easier when I get paid!

I need to use my account. Very disappointed and lost of words of the fact that I appear as a *****ulent client to you even after I had successfully authenticated myself, and explained the funds as “my salary”.

0
Replies (1)
Standard Bank
Standard Bank's reply27 Jun 2024, 16:47
Official
Dear Percival, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***