Standard Bank Deceased Recoveries absolutely useless

<p>I am administering a deceased estate and have had the absolute misfortune of having to deal with Standard Bank. I have written a letter to Standard Bank on 03 December 2015 ********** and received no reply. There is NO contact details for the deceased department on Standard Bank's website. Another letter was sent to the branch where the deceased's account was held on 06 April 2016. No response was received to this letter. After phoning Standard Bank today, I was informed that the account is actually in arrears and I was requested to RESEND ALL THE DOCUMENTS AND LETTERS SO THAT THEY MAY CLAIM THE OUTSTANDING AMOUNT FROM THE ESTATE!!!! Luckily the period for creditors to lodge their claims have passed. Standard Bank is absolutely USELESS!!!!!</p>