Standard Bank Deceased Estates Pathetic

I am again having to go to Hello Peter AGAIN to get a response from Standard Bank. My mom passed away in 2020 and still Standard Bank deceased estates department has not wrapped up the estate. Its disgusting how little you care about people, but I can assure you that once the estate is wrapped up you will be quick to take your %. Your administrators and management of the department just simply don't respond to emails. How can you care so little?

Please can someone contact me urgently again, this has been escalated numerous times already.