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liora.bamberger liora.bamberger
1 reviews | Active since Oct 2016
13 Feb 2024, 15:43
STANDARD BANK DECEASED ESTATES DEPT. IS NOT FUNCTIONAL
I reported a deceased estate on 5 December 2023 and instructed SB to close the account. I have sent and re-sent the same supporting documents over and over again. Finally, Wesley Mostert sent me an email on 5 February 2024 promising that this would be actioned within 5 working days. To date, 13.02.2024, the account has still not been closed. I want a full refund of all bank charges from 5 December 2023.
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Standard Bank's replyOfficial
13 Feb 2024, 15:51Dear Liora,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2024, 15:51
Official
Dear Liora,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***