aS
avril S
1 reviews | Active since May 2021
19 May 2021, 16:25
Standard Bank Deceased Estates
Standard Bank Deceased Estates Division is the most useless Division I've ever come across. My father passed away 2 years ago and the Attorneys handling the estate just need Bank statements from the Division in order to finalize the account. This simple request is obviously too much for the department to handle. The portal that is meant to be used, has been down for mo the and one would think the such a large Bank would make arrangements to fix the problem. Take your money out and look for another Bank because you don't want your loved ones left to deal with this pathetic service
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Replies (1)Standard Bank's replyOfficial
21 May 2021, 01:00Hello Avril
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 May 2021, 01:00
Official
Hello Avril
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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