STANDARD BANK DECEASED ESTATE POOR SERVICE

I have never had to go through such a hassle to have to submit certified documents online for processing for my late fathers Standard bank account.

Firstly I went to a branch and I was told I need submit a death notification online via their portal and email and upon doing that they told me via email that the details I have provided don't reflect an existing account.

I called in and spoke to a consultant who then informed me that they made a mistake and he will escalate the matter. Two days after I received an email indicating that I have outstanding documents. I went up and down collecting and certifying those required documents and submitted a day later.

I received a second notification stating that my certified documents are not clear and as a result I called in to inform them that faded stamps from authorized commissioner of oaths are beyond my control and there isn't much that I can do about the matter.

I decided to go elsewhere and get my certified documents there and seemingly their stamp was as clear and not faded. I then submitted and today they called in and informed me that the stamp is not clear again.

I would advise any standard bank account holder to advise those who will be dealing with their estate to embrace themselves for a hard time dealing with the standard bank deceased estate department. One can only wonder why is it that no provision is made at branches to deal with such matters to avoid the undue hardship all in the name of trying to deal with estate matters.

This is frustrating and disappointing and compels me to believe that something else might be going on and this is just a delay tactic.