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Andrew A

1 reviews | Active since Aug 2005

22 Oct 2020, 14:45

Standard Bank Deceased Estate! No contact!

Absolutely no contact at Standard Bank Deceased Estate is available! I now have to revert to complaining to HOPEFULLY get some 'service' (not sure if you know what this means! I have been trying to contact Standard Bank deceased for 2 weeks! I called on several occasions and never get an answer. I've phoned numerous times, and after 45 minutes+ of holding each time I never to get answered *** & ***). Other avenues of contact are futile due to incorrect email addresses that bounce back with a message stating this email address is no longer monitored (*** ***). Their message on their phone states to contact the above email address? I tried to get some type of contact so I reverted to using other addresses from the web (***).Their staff, (firstly Snoxolo Ndaba & then again Abram Matseba) gave me the same phone number to call and the same email addresses as above, but no help! This is a joke! Phone numbers that never get answered, the incorrect email addresses and staff who don't bother! But no-one to actual assist. I would never recommend Standard Bank to anyone. Please may someone assist me with tying up a deceased estate! you will find my contact details on the mails I send to your staff!

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Replies (1)
Standard Bank
Standard Bank's reply22 Oct 2020, 17:18
Official
Good day Andrew,

Thank you for posting your comments. 

Your matter was escalated accordingly.  We will revert to you as soon as possible. 

We apologize for the inconvenience and undue frustration, this has caused. 

Kind regards
Complaints Resolution Centre