STANDARD BANK - DECEASED ESTATE - NIGHTMARE

AS AN ATTORNEY ATTENDING TO THE ADMINISTRATION OF A DECEASED ESTATE, I HAVE BEEN TRYING TO MAKE CONTACT WITH STANDARD BANK ABOUT THE HOME LOAN ACCOUNT SINCE NOVEMBER 2020. FIRSTLY I WAS DIRECTED TO THEIR NEW DECEASED ESTATE PORTAL. I REGISTERED ON THE PORTAL BUT SHORTLY THEREAFTER THERE WAS A PROBLEM WITH THE PORTAL AND I RECEIVED AN AUTOMATED EMAIL GIVING ME THE EMAIL ADDRESS TO WHICH I COULD WRITE IN RESPECT OF DECEASED ESTATE QUERIES. I HAVE DONE SO AND RECEIVED NO RESPONSE FROM STANDARD BANK FOR ALMOST TWO MONTHS NOW. THE PORTAL DOESN'T SEEM TO BE FUNCTIONING NOW AND I DO NOT WANT TO WASTE ANY MORE TIME SENDING EMAILS TO WHICH I RECEIVE NO RESPONSE. I AM AT MY WITS END.