Standard bank deceased estate-Lack of service

What a joke, people calling themselves professionals. I have been trying for more than a year getting proper feedback with regards to my uncles deceased estate and getting it resolved. You never get feedback unless you harass them and then only you receive the same response you have received previously. Copy and paste response what it looks like. Meanwhile all the heirlooms are lying in storage, in what condition i don't even know. With the resent rains probably water damage as well. They are waiting on payment from a third party for payment, only after finally receiving correspondence from them with the third party, you can clearly see by the dates they only started following up after a year. Would they even have bothered if i didn't harass them for feedback. To the day its is now a year later and i am still no further than January 2020. I have basically given up. escalating and involving the estate manager and other senior staff at standard bank did not even make any difference. They just pass the buck. So any one with their estate/will at standard bank rather move it to another bank and save your loved ones the headache of going through this.