Standard bank DECEASED ESTATE-Lack of communication and pathetic service

<p>On the 15/03/2017 I sent an email with supporting documents to report an estate on behalf of a family member, I received an automatic response it takes 7 working days, it is now the 6th working day.<br />Till to date I haven't received correspondence from the estate officer, my emails to her are left ignored even after the consultant would tell her to contact me.<br />Standard bank should teach their staff about client services, just a simple sentence “We have received your documents and revert shortly"or even call -Emails are left ignored ,, I have to constantly phone and email.</p> <p>Do you think I have all the time in the world?<br />Christine -thank you for your excellent service however the rest of the staff is useless.<br />I cannot express the importance and urgency of reporting this estate and it’s sad to deal with people that are not interested in doing their jobs efficiently.<br /> <br />I would not recommend anyone to use standard bank as the communication & efficiency is pathetic, personally I wouldn’t use your ll.Seem like the only way to get anything done is to complain .</p>