JJvR
Jaco Janse van Rensburg

1 reviews | Active since Aug 2013

15 Sept 2016, 14:27

Standard Bank Deceased Estate Dept...Everybody deceased??????!!!

<p>Several ongoing unresolved matters!!! Call Center always "experiencing high call volumes"!! 1st and 2nd Escalation numbers providedNOT answered!! E-mails not rep**** to!!</p>

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Replies (3)
Standard Bank
Standard Bank's reply16 Sept 2016, 08:19
Official

Good day Jaco

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Sept 2016, 06:31
Official

Thank you for posting your comments.

Please note the matter has been escalated to our Deceased account department.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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JJvR
Jaco Janse van Rensburg's update20 Sept 2016, 07:32
Reviewer Update

Thank you. Had contact, but issues not resolved yet.