Standard Bank Deceased Estate Department - Incompetence beyond belief

Standard Bank Deceased Estate Division is completely *********** with doing a job. The team is clueless when you ask about any matter. I had to submit documents for my mum's estate which was accepted. Then the next email says document is outstanding. Their turnaround time on responses is a weekly basis. When you phone, they say that they will escalate the matter and cut the call. The passing of a loved one is difficult and Standard Bank just knows how to make it even harder to finalize a loved ones estate.