Standard Bank Deceased Estate Department

Dear Standard Bank

It has been three weeks since you called promising to attend to my matter. I received another acknowledgment letter from you and nothing about the enquiry I made. Does my client have an account with you? What is the status of thise accounts? Can you close the accounts and forward confirmation of their closure? Her accounts are accumilating arrears while you delay and we cannot proceed with finalising this estate without confirmation on the status of her accounts with you.

Dear Standard Bank

I posted my complaint a month ago and I have still not received any feedback from you. Does the deceased have any account with you? Are these accounts still active? Is there any money in these accounts? if so when will it be transferred to the estate late account? Kindly close those accounts and forward written confirmation of their closure. I also request written confirmation if the deceased did not have any accounts with you.

It has been over a month since I reported the estate came to Hello Peter in an attempt to atleast get some feedback from you. A response will be highly appreciated.

Standard Bank

My client is still waiting for your feedback.

Standard Bank

I am still waiting! What is taking so long? Even this platform is not getting me anywhere, what does one have to do in order to actually get assistance from Standard Bank. My client is now threatening to terminate my mandate because of you! I have been calling Standard Bank since Friday with no luck, I am kept on hold for over 20 minutes each time until my line is cut off. What does one have to do to get some assistance from Standard Bank, please do not respond with another empty promise, give me a solution. Are there any active accounts under the deceased's name? Is there any money in those accounts? When will the money be transferred to the estate late account? When will I receive confirmation of the account closure?

Unfortunately that is just not good enough because I have been getting the same response since September.

I have not even made it past your automated response to an actual person! And again I received an email requesting the very documents I have submitted over three times now. I can see that this is a clear delaying tactic by Standard Bank, to say pass the blame for the delay onto me for not submitting the relevant documents in time, I have submitted the documents over three times! Even complaining on Hello Peter does not yield results from Standard Bank.