Standard Bank Deceased Estate Department

Standard bank and its employees that deal with deceased estates, queries and complaints have not assisted to close of the request for statement of account and to ensure that the insurance on the cards are paid. All mail boxes are set up with auto responses to email other departments and when you do follow up relentlessly as it's 12 months with no resolve they list your email as spam. So as a bussiness the employees don't assist. So with no way to contact them as email doesn't work, listed as spam by the Business representatives. Calling in doesn't work and when you go into the Branch the employees say they can't assist you as you need to email Standard Bank. I have all the emails and screenshots of what has occurred, Based on the notices on the local and national gazette, they have not responded to the attorneys. If not responded to in 2 working days. We will have no option to close the estate as Standard Bank has waved off thier rights into the Late Estate.