Standard bank deceased dept. clearly doesn't exist or care.

Standard bank deceased estates department does not even deserve a star. For 3 years I have been trying to resolve the death of my life partner so his insurance can pay it. I called numerous times and gave no reference no or contact person. I went into the springs mall branch many times with the same outcome. They put u on the phone with the call center and the deceased department just doesn't pick up the phone again I went there and got no joy. Because of them I have no claim to my partner MN Tifloen's estate where he was to pay for half and me TT Adriaan id no *** has to pay the whole amount by myself and im unemployed and my account is now laying with lawyers