STANDARD BANK DECEASED DEPARTMENT DO NOT TAKE CUSTOMER'S SERIOUS. WHAT A DISGRCEFUL ORGNAZATION.

We visited Standard Bank (Kolonade Mall) branch on Friday 09th Oct, and we were instructed to call into their customer's services for our query to be resolved.

All we are requesting is the vehicle certificate for the deceased, the vehicle in question was settled in Dec 2016 and we currently want to transfer ownership to a new buyer. We phoned using the branch phone and after 30min of waiting an agent referred us to a Dene jones and gave us their email and landline number.

We sent an email and phoned several times to no avail. (Friday and this morning)

This is really concerning that such a big organization as Standard Bank cannot even acknowledge their customers. It is with huge disappointment that I have to wait more than 3 hours on the phone and still no consultant to assist me. We are all working from home, this high volume of calls nonsense is ridiculous and cannot be accepted as reason why there are no agents to assist people. Also why are there branches if these branches cannot assist people. To deposit money? I am baffled and utterly infuriated by this Banks blatant low standard customer service.

We are terribly inconvenienced by this and action should be taken against the said consultant who apparently is dealing with our account.