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Frans L

1 reviews | Active since Sept 2018

14 Jun 2021, 11:27

Standard bank deceased department bad service

I have been requesting assistance from Standard bank since March 2021. Sent countless emails to the deceased email and I do not get assisted.

We need to close the account as the liquidation process is held up by this. I submitted documents at the branch. The deceased department said they did not receive anything. I keep sending documents every second day to the email but I never get assistance.

I am tired.

0
Replies (4)
Standard Bank
Standard Bank's reply14 Jun 2021, 13:08
Official
Hello Frans

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 ********** 
********** (fax)
 *********** 


FL
Frans L's update14 Jun 2021, 13:12
Reviewer Update
That is the same thing that was said to me when I raised the issue in this platform on the 14th of May. To date, nothing has been done. Your message means nothing to me.
FL
Frans L's update17 Jun 2021, 14:37
Reviewer Update
I have not been assisted or contacted by anyone.

What kind of business are you guys running?
FL
Frans L's update17 Jun 2021, 14:41
Reviewer Update
Can someone please attend to my issue. I am really tired of running behind Standard bank for this