Standard bank debtcare dept has the worst service ever.

So a holiday payment was requested from the debtcare dept and was given the go ahead but account was still debited. Now after making numerous calls for the past 2weeks we are given a different story every time. The people claim to be working from home and therfore can't get a hold of a Manger. It's seems they have a bunch of people who work there that don't know their job and what's to be done. Today we spoke to 4 different agents and each one had a different story as to what's happening. This is so ridiculous and frustrating.