KL
Ketsi L
1 reviews | Active since Oct 2014
14 Mar 2024, 11:17
Standard Bank Debt Review department failing to refund me.
I sent a request to Standard bank debt review on 07/03/2023 to refund me funds which were deposited into my account and also reverse the monthly account fee which is strangely being charged on my account recently but never before.
I have sent all the required documents and their 5 days turnaround time has elapsed and still no word from them. I urgently need my refund and charges to be reversed on this account ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Mar 2024, 11:36Dear Ketsi,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2024, 11:36
Official
Dear Ketsi,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
KL
Ketsi L's updateReviewer Update
18 Mar 2024, 09:04Thank you for reversing the charges but my refund is not yet done.
KL
Ketsi L's update18 Mar 2024, 09:04
Reviewer Update
Thank you for reversing the charges but my refund is not yet done.
Standard Bank's replyOfficial
18 Mar 2024, 09:46Good day Ketsi
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2024, 09:46
Official
Good day Ketsi
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Mar 2024, 11:33Dear Ketsi,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply18 Mar 2024, 11:33
Official
Dear Ketsi,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***