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gideon T

1 reviews | Active since Jun 2012

07 Apr 2022, 10:25

Standard Bank Debt Review Admin unresponsive...

Was placed under Debt review, Current account frozen with funds for debit order. Standard bank will not release funds, i had to send email to get funds released. They say it should take less than 5 working days, i have been trying to get these funds released 13 working days ago, with not even a reply, i don't even know if anyone has read my email, Just nothing from Standard Bank Debt Review Admin. This is very un professional. I'm already under a lot of pressure, and Standard bank has done nothing to help. Thank you for sucking

0
Replies (2)
Standard Bank
Standard Bank's reply08 Apr 2022, 12:35
Official
Good day Gideon

I trust that you are well.

We sincerely apologise for the delays experienced. We will follow up on this matter with our Debt Review team and provide you with feedback.

Kind regards
Standard Bank Help Centre 
***
Standard Bank
Standard Bank's reply11 Apr 2022, 14:25
Official
Good day Gideon

I trust that you are well.

Our Debt Review team have confirmed that they have processed the refund for you. We once again sincerely apologise for the delays experienced. Your reference number for this interaction is ***.

Kind regards
Standard Bank Help Centre 
***