1 reviews | Active since May 2018
STANDARD BANK DEBT DONT CARE CENTRE
I have been trying to get feedback from Standard Bank since 28 March 2020 about Covid19 relief on my home loan. I have been emailing. I went into the branch 2 times and sit for hours on the phone. I have used my own phone and phoned early in the morning when they just open and still no reply, response or assistance from the consultants or the bank. A month has passed and we will go into 2 months arrears as my husband is not working and we depending on one income only. Im so frustrated waiting on atleast an update to what is going on. Ur service is realy pathetic to say the least. We wait 7 to 10 working days expecting a reply but not even a reply saying u still busy with the request.
Please contact me urgently. Mrs Zondo *** ***506
Mr Zondo *** ***022
Thanking you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regardsComplaint Resolution Centre
Tel No: ***
www.standardbank.co.za
Thanking you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regardsComplaint Resolution Centre
Tel No: ***
www.standardbank.co.za
I am still struggling to get a response or any assistance regards the above matter. Being now over a week ago that i logged my complaint i still have no feedback. I called the call centre this morning again of which their "system" is slow and they will escalate to the relevant department. I am so tired of hearing this meanwhile the account is falling in arrears.
I mean why make this option available to your customers when waiting more than a month for nothing, 0, nil.
No correspondence, no reply, no feedback nothing. Its realy a matter of dont call us we will call you.
Pathetic is not the right word to use for ur service. Standard Bank is a disgrace to its loyal clients.
I am still struggling to get a response or any assistance regards the above matter. Being now over a week ago that i logged my complaint i still have no feedback. I called the call centre this morning again of which their "system" is slow and they will escalate to the relevant department. I am so tired of hearing this meanwhile the account is falling in arrears.
I mean why make this option available to your customers when waiting more than a month for nothing, 0, nil.
No correspondence, no reply, no feedback nothing. Its realy a matter of dont call us we will call you.
Pathetic is not the right word to use for ur service. Standard Bank is a disgrace to its loyal clients.