Standard Bank Debt Consolidation

I have recently found myself in a strained financial situation and Standard Bank has absolutely no urgency in terms of Debt Consolidation, I have been calling and have no updates, no response via mail, the same documents requested after being sent through multiple times, it is honestly such a frustrating process. Nothing seems to get done until matters are escalated and the group should be more sensitive and financial distress is already stressful enough without having to deal with rude consultants no no replies.