LM
Lebona M
1 reviews | Active since Nov 2019
09 Nov 2019, 11:12
Standard Bank debt collectors harassing a wrong person despite explaining they do not have the right person
I am being harassed by debt collectors of Standard Bank. I keep informing them they have the wrong number and have politely asked them to change the number they have but have persisted to harass me. It has been over 12 months now. I need to know how to escalate the matter because I am seriously tired of getting these calls.
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Replies (3)
Standard Bank's replyOfficial
11 Nov 2019, 05:39Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Standard Bank's reply11 Nov 2019, 05:39
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
LM
Lebona M's updateReviewer Update
11 Nov 2019, 06:23I am not your client and do not have an account with you. That is why I am not the correct person your debt collectors are looking for. They keep calling my mobile number and being rude. I certainly do not want to post my mobile number here!. How do I get them to remove it from your lists. If there is a number I can call or email, I can send my mobile number and you can have it removed. I would then expect these harassing calls to stop.
LM
Lebona M's update11 Nov 2019, 06:23
Reviewer Update
I am not your client and do not have an account with you. That is why I am not the correct person your debt collectors are looking for. They keep calling my mobile number and being rude. I certainly do not want to post my mobile number here!. How do I get them to remove it from your lists. If there is a number I can call or email, I can send my mobile number and you can have it removed. I would then expect these harassing calls to stop.
Standard Bank's replyOfficial
15 Nov 2019, 14:33Dear Lebona Moshanyana
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Nov 2019, 14:33
Official
Dear Lebona Moshanyana
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***