Standard bank Debt care is a waste of time.

Utterly fraustrated and disgusted by the way standard bank debt care team works. I phoned in 2 weeks before my paydate to make arrangements to pay and not geting debited the full amount. I called in immeadatley and they asked to call in when the money clears on there side to date. Non of these consultans contacted me they dont care. Flipin *******.This was a flipn waste of time as they debted the whole amount. After 13 attempts and counting no refund has been done. Its my time and money that is used to call in all the damn time. Unbelievable after banking with them for 16years.