Standard Bank Debt Care - Failing our customers one at a time.

I app**** for a vehicle payment holiday on 11Feb2021 via their online system, the approval email came 12Feb2021, no further documentation was received as per their email. I contacted them today, a month later, only to find that nothing has been processed as yet. There is a reeason as to why I app**** for the payment holiday, and as your client would like to be taken seriously on my requests. If you cannot process it, then give me feedback, and not leave me in the dark. I have never skipped a monthly payment to date, therefore would appreciate it if you could treat me as valued client. Disgusting service.