Standard Bank: Debt Care Centre:DEBT RELIEF REQUEST.

I requested for Debt Relief from my Bank account that I have a Term Loan Account with. They sent me application forms to complete the required documents, motivation and information which I did and sent back to them. They acknowledged that they had received the forms and are in review and will contact me within 10Days,which they did on the 11th December 2023. The lady that called me as asked the very questions that I sent to them and I gave all answers. To my surprise, My request was withdrawn via SMS and an EMAILED I feel the System is Failing us Black South Africans,The Economy is still in the Hands if Minority Whites and they are still oppressing Black People. I had this Term Loan Account since 2021,Paying my debit ±R2300.00 Monthly without any problems ,I asks a Debt Relief for One(1) Month, they make It a Huge problem, they are not been helpful at all, and have no EMPATHY FOR THEIR LOYAL BLACK CLIENTS. I'M SO DISSAPOINTENT TO THE STB SYSTEMS. I FEEL THAT , SHOULD I'VE BEEN A WHITE, I COULD HAVE RECEIVED ASSISTANCE IN THIS MATTER. I even told the lady that called me that I was hospitalized, and I had to pay some Levies which the Medical Aid didn't cover,that's one of the reasons I had a shortfall financially. Should the Bank take this Matter up Legally, fine by me, then I will request that my Debit be reduced far less than what my Monthly Installment is now at present, I don't work,I'm a pensioner. I will pay what I can afford without any pressure., BECAUSE THEY ARE UNABLE TO GIVE A RELIEF FOR ONLY ONE MONTH. OPPRESSORS.