Standard Bank Debt Care Centre - Unsympathetic with no communication to clients requesting assistance

On the 20th Jun-22 I wrote to Standard bank Home Loans (via. their CHAN.LeeDcc email address) requesting an extension on my 50% installment assistance on my home loan, due to an OTP Offer to Purchase being signed with a pre-approved home loan buyer. Further to my latest request I was requested to provide updated docs (with my previous approved application being just over 3 months). I duly submitted the updated docs as requested by Standard Bank DCC Restructures. Further to my request this time round, I have since not heard or had a single response from Standard Bank Debt Care Centre, which reflects poorly in lieu of Standard Bank"s customer service in lieu of the clients that require urgent assistance. Having to be challenged to meet the full instalment for a further 3 months prior to the home transfer to the new owner is tough, being self-employed and having to sell off your Primary home. Times are tough for the Self Employed and the Low to Medium income bracket Clients. Can Standard Bank really have no sympathy with absolute no lack of urgency for their client’s needs in these desperate financial times. Shocking service from a multinational corporate Bank that is unsympathetic to their clients in these challenging financial times.