Standard Bank Debt care centre - Unprofessional, *********!!!

I had an access bond facility, which I've been saving up money in, which was just removed from my account, with out my permission. I've been in contact with standard bank to have my facility re-instated for over 2 weeks now, I need access to my money in there, but still no luck. Last call I had, operator said that my account would be re-instated within 7 working days, which have passed, but still my access bond facility has not been re-instated. Highly Disappointed, Poor customer service levels, ********* Behaviour