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RJ
Raymondi J

1 reviews | Active since Jan 2023

30 Oct 2023, 14:13

Standard bank debt care center - No care at all!!

I have lost my job in May 2023, I app**** for a payment holiday for my vehicle which was granted for 3 months. 3 months ended on the 30th of September 2023, I still haven't found employment yet, so I app**** for an extended payment holiday. I had sent the supporting documents through on the 9th of October, today is the 30th of October with ZERO feedback and ZERO funds in my bank account. So due to a lack of no communication my car installment will go off and it will bounce, leaving me with a negative balance and 1 month arrears on my car installment. This is unacceptable! I have done everything from my side, called to follow up twice already and they keep saying it's been escalated but yet no one has called me to inform me of what is going on with my application. I need assistance and ASAP!

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Replies (4)
Standard Bank
Standard Bank's reply30 Oct 2023, 14:21
Official
Dear Raymond

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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RJ
Raymondi J's update31 Oct 2023, 16:47
Reviewer Update
I'm here once again, after yesterday's complaint and yet no one has contacted me. I called into the debt care center today to find out what the hell is happening, the lady I spoke to said I should hold on she will contact the person who is responsible to call me back, after holding on for close to 20 minutes I dropped the call. Did they bother to call me back, NO! This is unacceptable, the minute we seek assistance there's no help but when we owe you guys money you're quick to call us more than once in a day. If this is not resolved by the end of the week, trust me I'm going to the ombudsman.
Standard Bank
Standard Bank's reply31 Oct 2023, 18:04
Official
Dear Raymond 

We will follow up with our team and we will be in touch.

Sorry for the inconvenience.

 Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply09 Nov 2023, 13:24
Official
Dear Raymondi 

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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