Standard bank debt care center

Hello Peter

On the 12 may I wrote my complain and standard bank promised to look through the matter and get back to me, I still have no respond from them, I called in again and was transfered to debt care center I was told they will be able to help me but surprisingly they can't, I spoke to linah who refused to give me her surname she told me the is no turn around time for a respond from a certain depart that approves payment break plan, I was so shocked to hear that since the first week of April all consultants iv been talking to have been giving me turn around time though it was different times, I feel like standard bank has people working for them who have different information, I don't understand why they don't speak one language because it's one company wow, after speaking to linah from debt care center I was not satisfied with her answer I asked to speak to her manager, I spoke the manager Lerato Moshelaoke not sure if I spelled the surname correct, she also said at first it takes 10 working days for a respond then I told her 10 working days has long passed since I have been waiting then she changes and says the is no turning time, so what they mean is I can wait for a year for a respond, so unprofessional, I just need my refund back for the debit order that was debited on the 25th April 2020, I called in time and sent my request through but the delay is from standard bank and team on duty, I am not happy at all, I called in to make sure I am on the safe side and was promised but honestly someone is not doing their job and I have to be affected by this... Someone from standard bank should send me the forms to sign for the payment holiday since it's approved. If my debit order bounces because I have explained my situation and why I'm taking a payment break I will be on negative and I don't want that but nobody cares, I am not a bad payer that's why I make arrangements in time so I can be in good books with my credit, we affect by this convid 19 issues and our salaries are affected, I just need 3month then il be sorted... But I have to beg standard bank for good customer service... It's not fair... And the manager to say they can't call or email the department that sends through forms, I believe that to be lie unless the department is ghost, I asked them to give me the number or email il follow up myself, they don't have and they also can't get hold of them, my request was sent through via them but they cant follow up... It's shocking.. Standard calls are recorded I need this sorted as in like yesterday.. My ref from Nobuntu Marubala who said on the 5th of May she logged a request for my refund Ref ***

Thanks