Standard bank debiting account a month after a transaction occured without any notification

<p>I created instant cash vouchers on the 17 October 2016 , one of the transactions was only debited from my account on the 16 November 2016. There was no prior notification from the bank communicating and apologising about the said glitch on their system and this has resulted in an inconvenience on my side (money which was earmarked for other things has just been taken from my account without warning). I spent hours on the phone using my money (airtime) followin up on the transaction which reflected on my bank statement, this was after the call centre consultants i spoke to promised to revert back to me but never did.</p> <p> </p> <p>I feel that customers should not be subjected to such treatment especially if it is not their fault that the bank's system has glitches and i am very unhappy about how this system malfunction has been handled by the bank. What makes it even worse is that the consultant i spoke to could not give me any assurance that this wont happen again as the banks' system has glitches.</p> <p> </p> <p>It is rather unfortunate that i have re evaluate my relationship with Standard bank.</p>