Standard bank debited my account without my authority

Good day Peter

My Standard Bank Vehicle Account ,Acc ********** 10001

The above mentioned account handended over by standard bank

I bought car in 2016 and I am financed by Standard Bank

All this years everything was fine till 2018-10-15 where by my Acc was debited with the amount of R8757.44 Where as the original installment is R7043, As a customer I thought there was a mistake and went to the bank and reverse the funds and paid them R 7043 as per our agreement the payment was done the 2-11-2018 from my FNB Acc and it only reflected from their records on the 3-11-2018.

A few days later I got a call from Tracy Tshekiso from Standard Bank to advise me that my vehicle Acc was owing and I disputed that and I asked her how much she said R1714.44 told her that I don’t know that money and I asked her what was that for instead she said she will investigate and phone me back .

When she phoned back she told me that I was owing Hollard Insurance and I told her that I don’t have any relationship with Hollard Insurance she said my Vehicle was not covered .and I advise her that I do have my own insurance however it was not yet debited , she then sent me an email with the email details so that I need to send confirmation letter from my insurance which is not older than a month and I did sent email even my insurance company did email the same letter to ********** and they also provided me with the phone number *** After emailing the letter I phoned the above phone number , when I phone the number I could go through but I couldn’t go through to the correct extension , however I phoned Tracy and explained my problem she said she will phone me back and never phone back .

On the 14-11-2018 A lady by the name of Queen Modiba phoned me regarding the same issue , however she said I am owing 900 and something I said to her , last time I was told that I am owing R1714.44 ,what happened to the rest of the money she said she will email me my statement of which she did.

On Friday 16-11-18 Queen phoned again and I asked her the same question what am I owing she said the same thing , you are owing car finance I said no I am not owing my car and I explained same story aging and I even asked her why did they reduced the money to 900 she said she will phone me around 9 in the morning because it was around 8 in the morning and she never phone .

Saturday 17-11-18 I received a call from Tracy she told me I was owing 800 and something every time when they mentioned money I don’t even pay attention because this money keeps on changing all the time I asked her what happened to R1714.44 she couldn’t give me the answer and she said I musi phone Philaidi on ********** on Monday , I ask her what do I do in the mean time what do I do she couldn’t answe.

So my problem is

1My account was debited withought my authority , Debit order process was never followed.

2 I am being forced to take Hollard insurance to cover my car even if I am covered by momentum and the confirmation letter was emailed to Standard Bank

3 everything time they phone me with the different amount that I am owing Standardbak , I am starting to suspect *****.

4 All of the above is really frastrating me , this people are so *********** and pathetic they need to tell me why the money it keeps on changing .

5 They need to find a better way of dealing with this and stop abusing me.

Regards Grace

5 All

M